Good news!Huzhou group won the 14th consumer trust unit honorary title

2022-04-30 0 By

A few days ago, the group was awarded “huzhou 14th consumer trustworthy unit”.As a people’s livelihood guarantee enterprise, the group always adheres to the people-centered principle, constantly strengthens the awareness of people’s livelihood, improves the service mechanism, and makes great progress in a number of work to enrich the people’s sense of gain, happiness and security.Adhering to the principle of “water for the people”, the Group has continuously optimized the water application and loading system, realizing the “zero running” of 17 water supply businesses, such as water meter transfer, water meter cancellation, customer information change and water fee payment.Go deep into villages and towns, get close to understand the needs of grassroots people, and settle into the convenience service center of two resident towns such as Balidian and Nanxun, so as to achieve the goal of “do it immediately, do it nearby” and create a “one-stop” service for villages and towns.In 2021, a total of 119,607 electrical orders from 96390 hotline were accepted, and 3,849 orders from “12345” sunshine hotline were accepted.Affected by adverse factors such as two cold waves last year and the large diameter pipeline being broken by external units for more than 300 times, the group made great efforts to solve the urgent and anxious expectations of the masses under the circumstance of “double increase” in the number of calls from 96390 hotline and the number of government sunshine hotline. The response rate, completion rate and feedback rate of the hotline have always maintained 100%.The group will firmly establish the “people-centered” service concept, make every effort to build a service-oriented enterprise satisfying the people, continue to optimize the business environment, better service and guarantee all-round boost high-quality development.Declaration: The copyright of this article belongs to the original author, if there is a source error or infringement of your legitimate rights and interests, you can contact us through the mailbox, we will promptly deal with.Email address: